Policies
Payment Policy
This page explains the currency, the planned payment method and what to do if a charge looks wrong. It also states clearly which payment details are not yet confirmed.
Currency and tax
Prices on Siprolla are intended to be shown in US dollars (USD). The tax treatment of orders has not yet been confirmed. Prices shown on product cards are labelled “Reference price” because they are drawn from source data and have not been confirmed as final retail prices. The amount you would actually pay will be the price displayed at checkout once live pricing is confirmed.
Planned payment method
The method under consideration is PayPal. At the time of writing the integration has not been configured or tested, so this page does not claim that PayPal is active. When it is live, you would be redirected to PayPal to approve the payment, and you would return to Siprolla to see the order confirmation. Card details would be entered on PayPal's own pages, not on this site.
PayPal buyer protection is governed by PayPal's own terms, not by Siprolla. If you have a question about a PayPal dispute or claim, refer to the official PayPal terms and your PayPal account.
If a payment fails or looks duplicated
Payment problems are best handled quickly and in writing. If a payment fails, first check that your PayPal account is in good standing and that the billing details match. If a charge appears twice, do not attempt a second payment; instead contact support with the order number, the date and the amount.
- Note the order number and the time of the charge.
- Email [email protected] with the subject “Payment issue”. The mailbox is not yet confirmed active.
- Include a screenshot of the PayPal transaction if you have one.
- Wait for a written reply before taking further action.
Refunds for a cancelled or returned order are described in the Returns and Refunds Policy. Timing of a refund depends on PayPal and your bank, and is not something Siprolla can guarantee.
Security and data
Siprolla does not intend to store full card numbers. Payment approval would happen on PayPal's pages. What personal data the store collects, and how to request its removal, is described in the Privacy Policy. Cookie use is described in the Cookie Policy.
What is still to be confirmed
The following are not yet settled and will be published only once verified: whether PayPal is the only method, the exact checkout flow, the legal entity receiving payment, and the refund timing. Until then, this page is guidance and not a binding payment contract. For pre-purchase questions about which holder suits your trip, see the Buying Guide or the Help Center.