Returns and Refunds Policy
This page sets out how returns and refunds are intended to work for Siprolla products, and marks clearly which terms are still pending confirmation. It does not promise a return window, a refund time or a fee that has not been verified.
Status of these terms
The return window, return postage and refund timing have not yet been confirmed.
Reason categories
- Changed mind — the item is unused and in its original condition and packaging.
- Wrong item received — the SKU does not match the order.
- Damaged in transit — photographed on arrival, with packaging retained.
- Faulty on arrival — a strap, mount, zip or seam problem present when unpacked.
Because the range includes fabric holders, holders with zippered pockets, 3-in-1 straps and organizer bags, the condition check differs by item. A holder that has been used to carry a drink is not in unused condition.
How to start a return
- Contact support with the order reference, SKU and reason. See Contact Us.
- Include photos for damage or fault claims, showing the item and the packaging.
- Wait for return instructions before sending anything back. The return address is not yet confirmed.
- Pack the item so it is protected in transit and include the order reference inside the parcel.
Inspection and refunds
Returned items are inspected on receipt. A refund is issued to the original PayPal payment method once the item is accepted. The time between inspection and the refund appearing in your PayPal account depends on PayPal and is not set by Siprolla. Shipping costs and return postage are not yet confirmed and will be stated before you send an item back.
Exchanges and cancellations
Exchanges for a different colour or type are handled under the Cancellation and Exchange Policy. Cancellation before dispatch is generally simpler than after dispatch, because interception is not guaranteed.