Policies

Cancellation and Exchange Policy

This page explains how to ask for an order cancellation, an address change or an exchange on a luggage-handle cup holder, storage holder, 3-in-1 design, organizer bag or suitcase with cup holder. It also states plainly which terms are not yet confirmed.

Before your order is dispatched

The simplest time to change an order is before it leaves the warehouse. If you have ordered the wrong type — for example a cup-only holder when you wanted a version with a zippered pocket, or a print when you meant a plain color — contact support as early as possible and quote your order number. A cancellation request is easiest to act on while the order is still being prepared.

An address change follows the same rule. Send the order number and the full corrected address in one message. We cannot promise that a change reaches an order already picked or handed to a carrier, and we will not claim an interception we cannot guarantee.

After dispatch

Once an order has been handed to a carrier, cancellation is no longer a simple stop. In that situation the practical route is usually to receive the parcel and then follow the Returns and Refunds Policy. That page covers reason categories, the condition items should be in, and the steps for sending something back. The return window and any conditions are still to be confirmed, so treat this page as guidance rather than a final promise.

If a parcel is delayed, lost or arrives damaged, report it through Contact Us with photos where relevant. Damage and loss are handled separately from a change of mind, and the Shipping Policy explains what information helps.

Exchanging for a different type or color

Because the range includes several distinct forms, exchanges are most often about type rather than size. Common swaps include:

  • A cup-only holder for a version with a storage pocket or zippered compartment.
  • A single-purpose holder for a multi-function or 3-in-1 design.
  • A plain color for a print, or the reverse.
  • An organizer bag for a suitcase that already includes a cup holder.

Replacement availability, price differences and return postage have not yet been confirmed.

How to start a request

  1. Email the planned support address, [email protected], with the subject line “Cancellation” or “Exchange”. The mailbox is not yet confirmed active.
  2. Include your order number, the product name or SKU, and the reason for the request.
  3. For an exchange, name the exact replacement you want and its SKU if you know it.
  4. Wait for a written reply before sending anything back. Do not ship an item to an address you have not been given in writing.

Keep the original packaging and any inserts until the request is resolved. For care and storage questions that are not about cancellation, the Help Center and the Buying Guide answer the most common pre-purchase questions.

What is still to be confirmed

The following details are not yet settled and will be published only once verified: the exact cut-off for cancelling before dispatch, whether a cancellation fee applies, the exchange window, who pays return postage on a swap, restocking terms, and the legal entity and returns address. Until those are confirmed, this page should not be read as a binding contract. When the terms are finalised, this page will be updated and the date of the change noted.