Shipping Policy

This page explains what is currently known about shipping for Siprolla orders and, just as importantly, what is not yet confirmed. It does not state rates, carriers or delivery times that have not been verified.

Current status

Shipping regions, rates, carriers, handling times and delivery estimates have not yet been confirmed.

What will be shown at checkout

Once shipping is configured, the checkout will show the destination, the shipping method and the cost before an order is placed. Orders are intended to be priced in US dollars; whether any tax applies is not yet confirmed. Payment is planned through PayPal; the payment method is not yet active.

Tracking

Tracking availability depends on the carrier chosen, which is not yet confirmed. Where tracking is provided, the reference will be sent to the email used at checkout. Keep that email available when contacting support about a delivery.

Reporting a delay, loss or damage

  1. Check the tracking reference, if one was provided.
  2. Confirm the delivery address used at checkout.
  3. For damage, photograph the item and the packaging before discarding either.
  4. Contact support with the order reference, SKU and photos. See Contact Us for what to include.

Response times are not yet confirmed. Damage and loss handling will follow the Returns and Refunds Policy once terms are finalised.

Address changes

An address change may be possible before dispatch. After dispatch, interception is not guaranteed. See the Cancellation and Exchange Policy for the current position.

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