Contact Us
Questions about a cup holder, a storage version, a 3-in-1 design or an organizer bag? This page explains how to reach support and what to include so your question can be answered without a second round of messages.
Support email
Planned support address: [email protected]. The mailbox status is not yet confirmed, so treat this address as planned rather than live. If a message bounces, the mailbox has not been activated yet; this page will be updated when it is.
What to include in your message
- The product name and SKU shown on the product page, for example US05-B3095B12A704.
- Which question you have: fit, storage, care, shipping, returns, exchange, payment or damage.
- For an order question, the order reference and the email used at checkout.
- For a damage or defect question, a photo of the item and of the packaging.
- For a fit question, the suitcase handle type and the cup or bottle you plan to carry.
Clear photos and the SKU help more than a long description, because the range includes cup-only holders, holders with pockets, 3-in-1 designs and suitcases with built-in holders.
Questions you can answer without emailing
Many pre-purchase questions are already covered on the site:
- Buying Guide — how cup-only, storage, 3-in-1 and suitcase-with-holder designs differ.
- Frequently Asked Questions / Help Center — fit, storage, care, shipping, returns and payment questions.
- Shipping Policy — what is known about dispatch and delivery, and what is still to be confirmed.
- Returns and Refunds Policy — reason categories, condition and the steps to start a return.
- Payment Policy — currency, tax and the planned PayPal method.
What is not yet confirmed
The support mailbox and response times are not yet confirmed. No live chat or contact form is connected. Please do not send payment details by email.
Product questions we can help with
Typical messages concern whether a holder fits a particular suitcase handle, whether a pocket version can hold a phone as well as a cup, how a 3-in-1 strap differs from a fixed holder, and how to clean a fabric holder. For care, wipe fabric surfaces with a damp cloth and let them dry fully before folding. For fit, compare the handle width with the strap or mount described on the product page.